Most of RSS’s clients say that response is their number one priority when it comes to managing their roofing assets! And not just a physical response, but a prompt and informative verbal response to any service request or inquiry. Our client’s answer to their clients, whether internal or external, and need answers right away in order to maintain smooth running operations! So RSS works harder than anyone in the industry to meet our client’s requests with the most responsive services, second to none! Whether it’s response from our Service Department Coordinator, Missy, or project management response from our Operations Manager, Jonathan, we are on top of communications for you!

Our clients say that effectiveness is their number two priority following a prompt verbal or physical response. And their definition of effectiveness is getting the job done right the first time, whether it’s a simple leak repair or a major capital expenditure. For our clients, having roofing issues is never a favorite thing to deal with, so they only want to deal with it once! We strive for the goal to promptly respond to our client’s requests and effectively accomplish the mission with safety and quality workmanship, done right the first time!

Safety is our number one core value. RSS is uncompromising in our commitment to the health and safety of our clients, employees, subcontractors, and community. We will continually improve our processes, demonstrate leadership, and promote comprehensive safety. We will require individual accountability, expect all employees to adhere to our safety standards, and actively participate in and support the advancement of our health and safety practices. Safety is the responsibility of all RSS employees, including both top management and the individual craft worker. Everyone is responsible for achieving zero accidents resulting in a SAFE day, a SAFE tomorrow, a SAFE year, and a SAFE career.

Providing safety leadership is a fundamental part of RSS’s business and we will require individual accountability. RSS is committed to being a leader in safety training and keeping our employees informed about the safety and health of our work as well as current safety issues, rules, and regulations.